If you are waiting for your digital certificate or badge to arrive, you can check a couple of places.
Check your spam/junk inbox or security software
Your credential email may have accidentally ended up in your junk inbox, so if you haven't already, we recommend looking in there to be sure.
Log in to Badg.co
If you know the email address that your credential is going to be sent to (this will be the email address you signed up for your course with), then you can try logging into the system that houses all of the digital certificates we issue:
Go to badg.co
Use the 'forgot your password' function to set a new password, using the email address you believe your credential has been issued to.
If there are credentials on our system attached to the email address you have provided, you will be able to set yourself a password and sign in to see them. If the system does not recognise your email address, we do not have any credentials attached to the email address.
Contact your issuer
If you do not know your email or cannot see the email address you registered your credential with, you will need to contact your issuer/course provider directly to discuss the nature of the delay.
Important note: Badg.co only hosts credentials on behalf of your certificate provider. We do not send credentials unless your issuer has already published the credentials.
If you are having trouble getting in contact with your issuer, email us at customer support, and we will try to put you in touch with them using the contact information we have for them.