Certify provides the platform, but the organisation that issued your credential owns its details. For the requests below, please contact them directly.
Contact your issuer if:
Something on your credential is wrong, such as your name, the course or achievement name, or the date.
You were sent the wrong credential, or one is missing that you expected.
You want it sent to a different email address.
Your credential hasn't arrived. Your issuer can check whether it has been issued and resend it.
You have questions about the course, its assessment, or other courses they offer.
Why we can't change it for you
Under data protection law, the organisation that issued your credential is responsible for the information on it, and Certify processes that information on their behalf. That means we can't edit or delete your credential details ourselves. Your issuer can make the change, and it will then update on your credential.
How to contact your issuer
Use the contact option on your credential page, or get in touch with the organisation through the details you used when you took the course.
If you can't reach them, email us at [email protected] with the organisation's name, and we will try to put you in touch.