Certify

The most common reasons you can't log in to see your credentials, and how to fix each one.

I can't log in to see my credentials

What to check if you are expecting a badge or certificate and it hasn't arrived.

I haven't received my credential

Why a credential might not appear when you log in, and how to find it.

I have digital credentials missing or not showing

Options like Download PDF and Add to LinkedIn only appear when you are logged in with the right email address.

Why are some features missing on my credential page?

Some requests can only be handled by the organisation that issued your credential. Here is which ones, and how to reach them.

When to contact your issuer

badg.co was Certify's old site for recipients. Your credentials are now at app.certify.one.

What happened to badg.co?

What the 'Unverified' or 'Issuer not verified' label means, and why it doesn't mean your credential is invalid.

Why does my credential say 'Unverified'?

Why your Digital Badge shows as "Blockchain pending"

What happens when a credential reaches its expiry date, what you can still do with it, and how to renew it.

Do my digital credentials expire?

Can't find your credential, or something doesn't look right? Start here

Troubleshooting for recipients

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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