Troubleshooting for recipients
Can't find your credential, or something doesn't look right? Start here
- I can't log in to see my credentialsHow to log in to see your credentials, and what to do if it isn't working.
- I haven't received my credentialWhat to check if you are expecting a badge or certificate and it hasn't arrived.
- I have digital credentials missing or not showingWhy a credential might not appear when you log in, and how to find it.
- Why are some features missing on my credential page?Options like Download PDF and Add to LinkedIn only appear when you are logged in with the right email address.
- When to contact your issuerSome requests can only be handled by the organisation that issued your credential. Here is which ones, and how to reach them.
- What happened to badg.co?badg.co was Certify's old site for recipients. Your credentials are now at app.certify.one.
- Why does my credential say 'Unverified'?What the 'Unverified' or 'Issuer not verified' label means, and why it doesn't mean your credential is invalid.
- Why your digital badge shows as "Blockchain pending"What "Blockchain pending" means, how long it takes, and what to do if it doesn't clear.
- Do my digital credentials expire?What happens when a credential reaches its expiry date, what you can still do with it, and how to renew it.